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Terms of Service

Last updated: May 8, 2026

1. Acceptance of Terms

By accessing or using Grass Go ("the Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you may not use the Service. These Terms constitute a legally binding agreement between you and Grass Go.

2. Description of Service

Grass Go is a business management platform for lawn care and landscaping professionals. The Service includes:

  • Client and contact management
  • Property management with service plans and visit tracking
  • Schedule management and route planning with maps
  • Invoice creation, payment collection, and billing through Stripe
  • Physical invoice mailing via postal mail
  • Estimate and proposal creation
  • Business phone system with SMS messaging and voice calling through Twilio
  • AI assistant for business operations, data entry, and estimate drafting
  • AI voice agent for answering inbound calls
  • Audio transcription and call recording review
  • Photo and file management for properties and visits

Not all features may be available in all regions or at all times. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time.

3. Eligibility

You must be at least 18 years of age to use the Service. By creating an account, you represent that you are at least 18 years old and that you have the authority to bind yourself or your business to these Terms. If you are using the Service on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

4. Account Registration and Security

To use the Service, you must create an account using a valid email address and password. You are responsible for:

  • Providing accurate and complete registration information
  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that we reasonably believe are being used in violation of these Terms.

5. Payment Processing

Grass Go facilitates payment collection for the lawn care and landscaping services you provide to your clients. Payments are processed through Stripe.

Pricing Model

There are no monthly or annual subscription fees for using the Grass Go application. When your clients pay invoices online, two per-transaction fees apply: Stripe’s standard processing fee (currently 2.9% + 30¢ for cards, with lower rates for bank/ACH payments) and a Grass Go platform fee of 0.7% of the invoice total. Payments recorded manually (cash, check, or any other offline method) incur no fees. The current fee structure is also displayed within the app under Settings → Pricing and on our website. We reserve the right to modify fees with reasonable notice.

Stripe Connect

To accept payments, you must complete Stripe Connect onboarding, which establishes a connected payment account in your name. By completing onboarding, you also agree to Stripe’s Connected Account Agreement. Grass Go is not responsible for Stripe’s handling of your financial data.

Client Payments

You are solely responsible for the accuracy of invoices you create and the services you represent to your clients. Grass Go is not a party to the transaction between you and your clients and is not liable for disputes, chargebacks, or refunds arising from those transactions.

Mail Delivery

Grass Go allows you to mail physical invoices to your clients via postal mail through Lob (Lob.com, Inc.). When you submit an invoice for mailing, the letter is sent to Lob for printing and delivery via USPS. Physical mail cannot be recalled or cancelled once submitted for printing. You are responsible for ensuring the accuracy of recipient and return addresses before sending. Standard USPS delivery timelines apply, and Grass Go does not guarantee delivery dates or assume liability for mail lost or delayed by the postal carrier.

6. Communications Services

Grass Go offers an optional business phone system powered by Twilio, including SMS messaging and voice calling. By using these features, you agree to the following:

Phone Number Provisioning

A dedicated business phone number is provisioned for your account upon request. This number is managed by Grass Go and Twilio and remains associated with the Service. You may not transfer this number outside of the platform without coordination with us.

Message Content

You are solely responsible for the content of all messages and communications sent through your business phone number. You agree not to use the communications features to send unsolicited messages, spam, or any content that violates applicable laws, including but not limited to the Telephone Consumer Protection Act (TCPA) and applicable A2P (application-to-person) messaging regulations.

Call Recording

When call recording is enabled, inbound and outbound calls may be recorded and transcribed. You are responsible for complying with all applicable federal and state laws regarding call recording and consent, including notifying callers when recording is active.

7. AI-Powered Features

Grass Go includes AI-powered features such as an in-app assistant, an AI voice agent for inbound calls, audio transcription, and estimate drafting. These features are powered by third-party AI models including Google Gemini and services provided by Vapi.

You acknowledge and agree that:

  • AI-generated content (including assistant responses, transcriptions, call summaries, and drafted estimates) may contain errors and should be reviewed before use
  • You are responsible for verifying the accuracy of any AI-generated output before sending it to clients, using it for billing, or relying on it for business decisions
  • Data you share with the AI assistant (text, audio, images, files) is processed by third-party AI providers as described in our Privacy Policy
  • AI features may be modified, improved, or discontinued at any time
  • Grass Go is not liable for any damages arising from reliance on AI-generated content

8. Your Data and Content

You retain ownership of all data and content you create within Grass Go, including client records, property data, invoices, estimates, photos, messages, and other business information. We claim no ownership over your content.

By using the Service, you grant us a limited, non-exclusive license to store, process, transmit, and display your content solely for the purpose of operating and providing the Service to you. This license terminates when you delete your account.

You are responsible for the accuracy and legality of the data you enter, including client contact information, billing records, and communications content. You represent that you have the right to store and process any personal data you enter about your clients and that you comply with applicable data protection laws.

9. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Send unsolicited, deceptive, or harassing messages through the communications features
  • Create fraudulent invoices or misrepresent services to your clients
  • Attempt to gain unauthorized access to any part of the Service or its infrastructure
  • Interfere with or disrupt the integrity, performance, or security of the Service
  • Upload or transmit malicious code, viruses, or harmful content
  • Use the Service to collect, store, or process data in violation of applicable privacy laws
  • Resell, sublicense, or redistribute the Service without our prior written consent
  • Use automated means (bots, scrapers) to access or interact with the Service

10. Third-Party Services

The Service integrates with third-party providers including Stripe, Twilio, Google (Firebase, Maps, Gemini AI), Vapi, and Lob. Your use of these integrations is subject to the respective providers’ terms of service and privacy policies. Grass Go is not responsible for the availability, accuracy, or conduct of third-party services.

Links to third-party websites or services within the app are provided for convenience. We do not endorse or assume responsibility for the content or practices of any third-party sites.

11. Account Deletion and Termination

Deletion by You

You may delete your account at any time from within the app by navigating to Settings → Delete Account. Account deletion permanently removes your business data, client records, messages, files, and authentication identity as described in our Privacy Policy. Financial records may be retained by Stripe as required by law.

Termination by Us

We may suspend or terminate your account at any time if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or used the Service in a manner that could harm other users or third parties. We will make reasonable efforts to notify you before or at the time of termination, unless doing so would compromise the security of the Service or other users.

Effect of Termination

Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination (including limitations of liability, indemnification, and governing law) will continue to apply.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. GRASS GO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRASS GO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO GRASS GO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless Grass Go and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Disputes between you and your clients
  • Content you create, transmit, or store through the Service
  • Your violation of any applicable law or regulation, including communications and privacy laws

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in the State of Illinois, and you consent to the personal jurisdiction of such courts.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the modified Terms, you should discontinue use of the Service.

17. Contact

If you have any questions about these Terms, please contact us at grassgomarketplace@gmail.com.